The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.
Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move-in to the building at any one time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 7 days per week, 9am to 6pm Monday to Friday, and 7am to 6pm Saturday and Sunday.
Residents can make a booking and check booking availability by logging into “Building Link”, the online management system used to manage the building. Booking availability can be viewed under the “reservations” tab. Building management will confirm your booking and also provide you with a copy of the moving instructions which are also available from the forms section of this website.
Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at firstname.lastname@example.org or via Buildinglink. For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7208 9229.
You will be provided with at least two sets of keys made up of a building access card and front door keys to access your apartment. You will also be given a remote control for each car space you own. Should additional keys be required, building access cards can be obtained at a cost of $110 (limit per apartment) and apartment keys from the building’s Locksmith. Residents can download the key/access card request form from the forms section of this website.
Building management is responsible for maintaining the buildings common areas. For maintenance items and defects relating to your apartment that are not common property and are covered within the warranty period, please contact Donna Salvisberg – Customer Relations, Loftex via email to email@example.com. Please attach photos of the issue/s and your contact details.
When moving into the building you will need to connect your gas and electricity by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number which is provided in your welcome packs or can be provided by Building Management if required. Contact details of some common utilities providers are:
Energy Australia: 1800 596 517 (www.energyaustralia.com.au)
AGL: 13 11 89 (www.agl.com.au)
The meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting Building Management. The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.
On occupying the apartment, you may need to turn on the electricity using the switchboard in your apartment which is located above your fridge, and the gas using the valve located in the cupboard next to your cooktop.
Residents should ensure that they cancel their gas and electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.
The cost of water will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.
Sydney Waters contact details are:
Individual stop valves to turn on/off the hot and cold water to your apartment are located in the water meter cupboard in the buildings corridor and can be accessed by contacting building management.
Please note that the building’s hot water is provided through a centralised gas hot water system. When setting up your gas account, you will also need to notify your utility provider of the hot water meter number which they use to determine your portion of the buildings gas usage to provide hot water to your apartment.
The building is connected to the National Broadband Network (NBN). When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact Building Management. Some popular telecommunications providers are:
TPG: 13 14 23 (www.tpg.com.au)
Each apartment has a distribution board for your telephone and internet located in the wardrobe in one of your bedrooms. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.
The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.
General garbage & recycling can be disposed of using the building’s garbage chute available on each level. Please select either garbage or recycling on the diverter, wait 10 seconds and then place your waste down the chute. Please follow the chute instructions and be aware of the size of items placed down the chute.
For larger items please use the large waste/recycling bins available car park level 1.
The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws via Building Link in the Library section.